Property Managers: How to Handle the Influx of Package Deliveries

Welcome to the age of e-commerce. The contemporary digitized shopping module is impacting commercial real estate in more areas than just retail and industrial – it’s also having strong impacts on multifamily.

Multifamily tenants rely on massive online realtors, such as Amazon, meaning more packages are coming through the door – and they all need to be processed through the building’s centralized mail circuit.

A few years ago, this wasn’t much of a stressor for management. However, the times have certainly changed and the sheer number of online orders isn’t what it used to be.

According to data from E-Marketer, by 2023 the global e-commerce industry is anticipated to exceed $6.5 billion. This change has happened so quickly it’s left multifamily managers struggling to keep up.

Multifamily property managers are facing an unprecedented volume of package deliveries where both the frequency of deliveries and the number of boxes have been exponentially increased. The heat is on – and, with e-commerce on the rise, it’s only expected to intensify.

It’s time to get the situation under control before it gets out of hand. Use these 4 tips to stay organized:

Let Tech Lend a Hand

At this point, it’s a good time to invest in technologies. Technology is playing a pivotal role in supporting today’s quota of package deliveries.

There are tons of ways tech can be weaved into the package delivery process – be it at the front door for mailmen, through a community app that alerts tenants to their delivery, or a digitally delivered safe code key that needs to be shown to retrieve a package.

Don’t get overwhelmed with the possibilities for tech integration. The options are nearly endless, but focus on what matters most for your community needs. Property managers should take a deeper look at their specific issues and employ tech to their primary pain points.

Consider Expanding the Mail Room

If your property’s mailroom is already feeling cramped, it may be time to invest in a renovation. Expanding the mailroom is a must in order to accommodate packages – which are increasing in both number and size.

Hire More On-Site Team Members

At this point, the package delivery system has gotten so intense that it may be time to start growing your team.

Increasing the number of people on-site can help alleviate the pressures of accomodating for the frequent deliveries happening daily. In fact, some property managers even find it necessary to create a position specifically to handle the influx of e-commerce packages.

Delivery Lockers Assure Safety and Security

No property management team wants to incur the wrath of a tenant who can’t locate their package. Mailroom discrepancies are becoming a big issue for management teams that are struggling to mitigate the organization and security issues that accompany e-commerce deliveries.

In order to avoid these issues, delivery lockers are helping keep packages safe and secure. These unit-specific lockers are a safe house for e-commerce orders until their owners can come down and pick them up. This lock-and-key option is superior to leaving the package sitting out in the open.

These 4 tips are set to help streamline the added load of package deliveries to multifamily properties – mitigating the stress from the management team.

4 Ways to Attract Tenants in the Spring and Summer Months

Newly built University of Dayton college campus housing, called Caldwell Street Apartments, Dayton, Ohio.

As we’re approaching the industry’s slow seasons, we all can benefit from adopting some tenant-attracting strategies.

Compared to winter and autumn, the spring and summer months can bring about a slow down for the CRE biz. Property owners who still have vacancies on their hands should step up the game to get tenants – especially when it comes to multifamily properties.

Here are 4 winning ways to lease rental properties within multifamily buildings.

Everybody Loves Incentives

If you’re looking to attract tenants to your multifamily property, you’ve got to sweeten the deal.

Incentives can work wonders in catching the eyes of today’s buyers and renters. Consider offering special offers on the internet, cable, or TV packages. Properties that are located nearby commercial assets such as gyms, vets, or cafes can even partner up with these businesses to provide discounts to renters as a ‘welcome to the neighborhood’ package.

When it comes to incentives, get creative. Zero-in on the tenant experience to get an idea of what renters in your area are looking for.

Consider Lowering the Asking Price

Dropping the price point of your vacant units can be a powerful way to spike the market interest of your property’s listings.

The good news is this actually won’t be hurting your profit margins. Reducing the asking price by a couple of hundred dollars on a unit that’s been unoccupied for a great length of time can save money in the long run.

Having vacant units sitting in your complex is probably costing you more money than you think. Empty apartments are still consuming utilities but not producing positive income – resulting in a negative asset. Long-standing vacancies take a huge hit to annual ROI.

Multifamily property owners should lower the asking rent for properties that have been sitting on the market as we’re entering into the spring and summer.

Don’t Ignore the Power of Curb Appeal

Appearance plays a pivotal role in attracting tenants to your multifamily property. Remember, it’s about more than just choosing a unit in a commercial real estate property. It’s about finding the perfect home, which innately means delivering one’s lifestyle goals.

And, this isn’t only achievable via ultra-luxe amenities. Aesthetics play a powerful role in giving the market what it wants. Today’s buyers and renters are looking for a multifamily property that lives up to their design goals.

Consider sprucing up the exterior of the building with some new landscaping and plant additions. Lobbies are a big point of influence  – so don’t forget to focus your efforts there, too.

Work With a Tech-Savvy Team of CRE Pros

As with any commercial real estate endeavor, working with an outstanding team of professionals is the best way to enhance any deal.

Make sure that your choice is actively using technologies to get your listings out to a broader audience and catching the eyes of prospective leads. Including HD video content such as VR touring technologies and overhead neighborhood tours with drones can also enhance your property’s web presence.

Spring and summer are approaching quickly, so use these 4 insider’s tips to fill up your vacant multifamily units.

4 Must-Watch Real Estate Technology Trends

The boundaries of real estate technologies keep on expanding. Are you up to speed?

When looking at real estate technology trends, it seems like progress will never end. Ground-shaking technological advancements are spearheading the commercial industry by transforming how this business gets done, how tenants interact with properties, and how we view the CRE industry as a whole.

It’s 2020 and the pace is unprecedented. Commercial real estate pros from all around the globe need to keep their eyes on these highly anticipated tech trends.

These are the biggest technology trends in real estate that we can’t afford to ignore:

Expect to See Virtual, Augmented, and Mixed Reality Integrations

When 3D modeling technologies began taking hold within the world of real estate, it marked a major progression of real estate tech. Virtual, augmented, and mixed reality integrations have been completely reimagining the industry at large.

One of the most prominent places we’re seeing VR in real estate is through virtual touring – something that’s already taken off within online leasing arenas and property listing websites. This major progression has helped enliven the market search process. VR tours are making the details clearer, expanding the target influence to remote buyers, and making listings more dynamic than ever. 

But, it doesn’t stop there. VR is also helping to expand pre-construction leasing by advertising properties while they’re still in the development stage. Additionally, VR is being used to plan property renovations and buildout projects, too.

Online Investment Marketplaces are Gaining Momentum

Shopping for real estate is going to get a lot more digital. This newly-introduced method of real estate marketing is helping investors from all around the world get in touch with buyers – regardless of their locations. Of course, virtual reality will be included in the marketing module.

Programs including these cutting-edge marketplaces are set to transform the real estate buying and selling process in major ways.

Hello, Big Data

In today’s world, information is the most powerful asset in business. That said, it’s no wonder that Big Data is marking a big presence within real estate. In this industry, Big Data refers to the massive stores of market research, analytics, and prospects that fuel winning real estate strategies.

Real estate pros are harnessing the powers of Big Data to appeal to buyers, explore seller’s motivations, and zero in on the most coveted property features on the market. Don’t ignore the profit-boosting powers of data – especially in 2020 and beyond.

Going Quantum with Automation

Ever get the feeling there’s not enough time in the day? Well, business automation can help with that. Real estate businesses are choosing to harness the powers of automation to alleviate some of the busywork required to stay current in today’s market.


Social media streams, daily operations, client communications, and property upkeep are going through an intensive automation process – helping real estate professionals spend more time on the things that matter most.

No matter what your role is in the real estate industry is, keeping an eye on these trends will keep you ahead of the pack.

Is the Outdoor Office Just a Trend?

In search of greater workspace positivity, enhanced team performance, and professional wellbeing; today’s offices are getting closer to nature.

Outdoor offices are making waves in the world of workspace design. This new trend is expanding the boundaries of the office layout and tons of property developers are eager to hop on board. But, it may be wise to take a deeper look at the situation to see if and how it could be applied to your CRE property.

If you’re thinking about adding an outdoor office to your existing building, you might want to consider these 3 points, first.

Why Bring Business Outside?

The question might be better asked ‘why not bring business outside?’

In the past decade alone, the world of business has taken on a completely new face. As global professional culture continues to adapt, the physical spaces need to keep up, too.

Countless trends have made their mark on workspace design. The open office concept, flexible space, eco-chic, and even modular designs have all pushed the boundaries of the physical spaces where work gets done. But, throughout all of these phases, one factor remains – a connection to the outdoors.

Adding plants and larger windows were on everyone’s ‘list of office improvements’. Today, this demand has taken the forefront as offices are actually moving outside. Contemporary research and analytics prove that connecting with nature and biophilic elements can work wonders in a professional atmosphere.

Motivation, happier moods, and better health are just some of the benefits commonly associated with workspaces integrating more nature. Adding an outdoor work environment as an option for tenants and team members is the latest way that CRE’s office sector is tapping into the perks of natural exposure on the workforce.

Will the Outdoor Office Movement Stay Strong?

Just because the outdoor office is relatively new on the scene doesn’t mean it’s not here to stay. The sudden burst in popularity and interest is likely in response to a need felt by many office tenants and CRE developers – especially those working in temperate climates. The industry has been steadily moving closer to nature and the outdoor office boom represents the next big step.

Whether it’s to build a strong company culture or boost productivity, outdoor offices are a great way to maximize a company’s potential.

3 Tips to Make it Work

While many benefits come along with adopting the outdoor office trend, use these forward-thinking tips to avoid any bumps along the way.

The experts recommend designing specialty areas that accommodate multiple different purposes. Create key areas for desk-like tasks, relaxation, and team discussions. Always choose furnishings that are both ergonomic and business-oriented, and don’t forget to add plenty of tables.

Be sure to incorporate shade-providing umbrellas and heavy paperweights to keep the elements from interfering with users’ workflows.

Choose easy to clean furnishings that can weather out any storms. Look for strong and durable materials that won’t get distressed or degraded easily to avoid having to make hasty replacements.

Apply these 3 tips when expanding your office outdoors.

Using Technology to Enhance the Tenant Experience

Commercial real estate is being transformed by technology.

Tech has the ability to streamline industry workflows, expand a listing’s market reach, and even mitigate the legal risks associated with these big-ticket transactions. It seems like every aspect of CRE can be boosted with a little help from technology – and it’s not only the professionals in the business that are reaping the benefits.

According to the latest 2020 Commercial Real Estate Outlook from Deloitte, technology can also improve the experiences of CRE tenants. The report looked at how using digital tools and analytics can completely revolutionize the tenant experience.

The report goes as far as to state that the new mantra for CRE should be ‘location, experience, analytics.’ In this blog post, let’s look at some strategies that can elevate your tenant’s experiences by using tech.

AI and IoT

Technology’s applications in commercial real estate are getting more complex. The ‘it’ tools of last year are likely already outdated as contemporary development gets more diverse than ever before.

As a result of this amplification, industry standards have also gotten higher. Tenants are demanding better, newer, and faster tech integrations from commercial real estate properties.

Everyone has their eyes on AI and IoT. These are the two hottest trends in CRE technologies and they can enhance the tenant experience in a myriad of ways. But, both the Internet of Things and the IoT can do more than just keep tenants happy – they can also be powerhouses in boosting business.

The multilayered benefits of investing in AI and IoT are big reasons to consider applying them to your commercial property module.

Getting Serious About Security

One of the largest motivators to apply tech within a commercial property is to improve security. Using technology like Smart cameras and sensors can keep tenants feeling safe and secure. 55% of survey respondents noted that they’re looking to have access to tech-powered security, guidance, and constant online support.

Invest in Smart Building Features

The experts at Deloitte are predicting a 5-year countdown to a Smart CRE industry. Analysts state that Smart integrations will soon become the new norm.

The competition will be heating up around Smart amenities. Industry executives who took part in the survey said that they will be increasing their smart building portfolios over the next 18 months.

Don’t fall behind. CRE professionals should start getting serious about investing in Smart technologies to prevent their assets from becoming outdated.

Make the Switch to Mobile

Mobile access is a must for today’s tenants. Building users want to be able to download everything they need with the tap of a button. By 2023, the global market for mobile apps is expected to boom and reach $156 billion – and CRE will be a part of it, too.

Deloitte experts recommend using increased data to create an interactive, intuitive, and IoT powered app to open up a line of communication between building owners and tenants.

When asked to vote on which app features would best improve the tenant experience; app-based entry into relevant areas, more building information, property management contact information, and lists of amenities in the surrounding areas were all big demands.

Use these tips to improve tenant experiences with technology. 

PropTech 101: What CRE Professionals Should Know

Everyone in the CRE biz has doubtlessly heard the term proptech getting thrown around.

Whether it’s been in article headlines, on the web, or during business conversations; ‘proptech’ has officially integrated into the commercial real estate vocabulary.

Unfortunately, there isn’t always an on-hand dictionary available to help novices decode the latest and greatest CRE lingo. While proptech popularity has surely skyrocketed during 2019, some of us still may be confused as to what exactly proptech is.

We’re happy to clear up the confusion; covering what proptech actually is and why CRE professionals should care.

PropTech Explained

The moment you’ve been waiting for is here… when you finally get a concise definition of the term PropTech.

According to real estate technology experts at Forbes, proptech is ‘the acronym used to describe any technology for the real estate space.’


If that’s not clear enough, here’s another universally-accepted explanation developed by major players in the fields of CRE technology:

“Property technology, in short called Proptech, sometimes also called Real estate technology, is a term that encompasses the application of information technology and platform economics to real estate markets.”

This basically means that the term ‘proptech’ is a fancy way of saying ‘property technology’, which really refers to tech employed by the real estate industry to help make navigating the business easier, quicker, and more efficient.

That said, proptech can be understood as the way that cutting-edge technologies are influencing the world of commercial real estate. As more and more tech-savvy advancements seep into our day-to-day workflows, the industry is using the umbrella term ‘proptech’ to explain what’s happening.

How PropTech is Transforming CRE

Truth be told, every commercial real estate professional should be aware of the proptech revolution. While proptech does refer to real estate as a whole, it yields a particularly strong influence over the commercial side of things.

Not only do property technologies help CRE professionals achieve greater organization, but they also help to streamline workflows.

As with any tech tool, proptech software expands the capacity of its user on a quantum scale. The volume of available tech services enables today’s CRE workforce to achieve never before imagined possibilities.

Thanks to proptech, CRE is extending its reach and streamlining workflows.

Why PropTech Matters: 6 Key Advantages

Now that you know what the term proptech is referring to, you may still find yourself wondering: “why does it matter?’

In reality, proptech offers CRE players massive competitive advantages in the field. Here are 6 key applications where utilizing proptech can make all the difference:

  • Helping your company/practice stay up to speed with the contemporary business module.
  • Appeal to clients from younger generations.
  • Keeping in contact with your client pool.
  • Record massive stores of information and perform data analysis that helps to perfect the lead-to-deal funneling system. 
  • Attract winning team members.
  • Boost your services’ selling point with tech-fueled strategies.

Congratulations! You’re now versed in all things proptech. Don’t forget to check out our blog for more.